1.CAIXUN warrants you a 12 months warranty on the product purchased under the following conditions:
1)Warranty period begins with the date of delivery of the product which originally purchased by the customer from the seller
2)In the event of defect causes by manufacturing in material and workmanship and or malfunction during 12 months warranty period under normal use and condition and in compliance with local law
3)In the event of a defect of the product, contact your nearest authorized service center, whose current list is on” www.caixun-global.com” or report a problem via hotline which reflects on this website as well.
4)Disclosed during warranty period defects of the product will be serviced as free of charge by authorized service center by repair and or replace parts or components and or exchange.
5)CAIXUN will not responsible for any data loss during the repair procedure, as repair and verification procedure for certain components may result in cancellation of data and programs in the memories of products, so the saving data and program contained in the product is necessary.
6)After the product repaired or replaced, only the remaining warranty will be applied
7)After Charged service, especially for out-of-warranty service, it will be warranted for 30 days from the date of receiving the product after service.
2.This warranty is void and or not cover if the product is
1)Over product warranty period whilst complying with the local Law requirements.
2)The product has been subjected to abnormal use, insufficient protection, improper storage, exposure to excessive moisture or dampness, exposure to excessive temperature (less-10º, equal or above 55º), unauthorized modification, unauthorized repair (including but not limited to use of unauthorized spare parts in repairs), abuse, tempered, accidents, human damage, rust, Acts of God, spills of food or liquids, etc.
3)In case of tampering, alteration, abrasion, deletion, removal of the serial number found on product and it’s components and accessories; detachment, breaking, tampering, or other violation of the integrity of seals placed on the product by an unauthorized person.
4)The product has been used with or connected to an accessory, component, device, equipment, programs, etc. (i) Not supplied by CAIXUN or its affiliates, (ii) Not fit for use with the product, or (iii) Used otherwise than in manner intended
5)The failure be caused by viruses of any kind, or improper installation of software or software not provided by CAIXUN
6)You have not notified CAIXUN of the defect in the product during the applicable warranty period；Dysfunction of the electricity grid
7)Used in a commercial application or rental
8)The member of which, by their nature or by normal wear, tear or decay, require periodic maintenance or replacement (the/ and power cables and structure components, subject to mechanical stress), by way of example and not exhaustive
9)The product damaged during transportation when sending to CAIXUN or Authorized service provider or ASC for repair or after repaired return back to Customer.
10)The product has been painted or covered with some materials that affect its right functioning.
11)Ordinary adjustment to the product which can be performed by the customer as outlined in user manual；Failure to use the product in accordance with the instruction provided by CAIXUN
12)Signal reception problems caused by the external antenna or cable system
3.Warranty not transferable
This warranty is not transferable and applies only to the original purchaser and does not extend to subsequent owners of the product. Any applicable implied warranties, including the warranty of merchantability, are limited in duration to a period of the express warranty as provided herein beginning with the date of original purchase at the seller and no warranties, whether express or implied shall apply to this product thereafter, CAIXUN makes no warranty as to the fitness of the product for any particular purpose and use.
This warranty was given by CAIXUN if any item or right conflicts with local law, the local law will prevail.